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The Managed IT Services Buyer’s Guide

Proposals for managed IT are full of jargon, and pricing models vary wildly. This guide explains, in plain English, what a 2026 managed IT plan should include, how the common pricing models work, what to check before you sign, and how Freedom Tech’s published plans compare.

5-page PDF · Instant download · Free

The Managed IT Services Buyer’s Guide guide cover

In this guide, you'll learn:

  • Managed IT vs. break-fix, and why the incentives matter.
  • The 2026 baseline every managed IT plan should include.
  • The five common pricing models, with honest pros and cons.
  • A 12-point agreement checklist to use before you sign.
  • How Freedom Tech’s published plans compare.

Inside the Guide

Part 1

Managed IT vs. Break-Fix

Part 2

The 2026 Baseline

Part 3

The Five Pricing Models

Part 4

Before You Sign

Plus

Build your plan or get a free IT Assessment

Matt Jones

Written by

Matt Jones, President & CTO

Matt founded Freedom Tech in 2010 and leads its technology strategy. Written for organizations shopping for managed IT, in plain English.

Read Matt's bio

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Technology Platforms We Work With

Cloud & Productivity

  • Microsoft
  • Google
  • Amazon Web Services

Computers & Devices

  • Apple
  • Dell
  • HP
  • Lenovo

Networking & Power

  • Ubiquiti UniFi
  • Cisco Meraki
  • SonicWall
  • WattBox

Security & Management

  • Datto
  • 1Password
  • Cisco Duo
  • Absolute
  • Splashtop

Communications & Video

  • Cisco
  • Yealink
  • Verkada

These are the brands we prefer, but we work with virtually any equipment or platform. Bring us the hard problems.